Google Fiber shut off customer’s service because she owed 12 cents(arstechnica.com)
arstechnica.com
Google Fiber shut off customer’s service because she owed 12 cents
https://arstechnica.com/information-technology/2017/09/google-fiber-shut-off-customers-service-because-she-owed-12-cents/
4 comments
Non-story, just a software bug. They reinstated it instantly and wiped the fee as soon as she called customer support.
Not understanding a difference between Cashflow and Accounting is quite a bit of a story.
Breaking news by award winning journalist JON BRODKIN -
Google customer service does job, resolves rare scenario that computer did not handle.
In other news, utopian future not yet achieved.
Google customer service does job, resolves rare scenario that computer did not handle.
In other news, utopian future not yet achieved.
And turned it on again once they were made aware of the dumb thing their automated system did, non story.