The Gmail bug that’s been stealing $187M a year from Expedia(thehftguy.com)
thehftguy.com
The Gmail bug that’s been stealing $187M a year from Expedia
https://thehftguy.com/2019/02/12/the-gmail-bug-thats-been-stealing-187m-a-year-from-expedia/
3 comments
Yeah, "theft" is the wrong word to use, and this is basically Expedia's bag of crap.
The larger story is correct, though. Companies leave a lot of money on the table by not looking for basic problems with their websites, apps, and other similar systems.
I regularly move away from (or never even start with) businesses that have these sorts of problems. It could be that in all of these cases I'm a unicorn, and no one else is having trouble, but I doubt it.
(I once thought of starting a consultancy that would simply examine websites for issues like this. I realized quickly that businesses simply wouldn't pay for such a service.)
The larger story is correct, though. Companies leave a lot of money on the table by not looking for basic problems with their websites, apps, and other similar systems.
I regularly move away from (or never even start with) businesses that have these sorts of problems. It could be that in all of these cases I'm a unicorn, and no one else is having trouble, but I doubt it.
(I once thought of starting a consultancy that would simply examine websites for issues like this. I realized quickly that businesses simply wouldn't pay for such a service.)
"The first Googler who fixes it can genuinely claim to add billions of dollars of value to the internet." If by "the internet," he means Expedia, then I suppose I agree.