Ask HN: What are your hassles with company internal documentation
I'm trying to find problems within this space, so i'd just like to understand how they work and what are your issues with it?
1 comments
It's fragmented.
Some of it is on a shared network drive, some is on SharePoint, some is on Confluence, and some is within a separate ticketing system, whilst the work is done on Azure DevOps.
This would even be manageable if there was some kind of central Index or Contents page that pointed to the right place, but no. Well, maybe, if there is it just ends up being another fragmentation rather than a central reference point.
Over the years I've become a strong believer in the ability to separate the "information index" from the information store and the information itself, and I've gone to some lengths to try to create said Index, but actual work keeps getting in the way.
A knowledge management project is always on the horizon. The small bites at it only ever seen to make the problem worse.
Some of it is on a shared network drive, some is on SharePoint, some is on Confluence, and some is within a separate ticketing system, whilst the work is done on Azure DevOps.
This would even be manageable if there was some kind of central Index or Contents page that pointed to the right place, but no. Well, maybe, if there is it just ends up being another fragmentation rather than a central reference point.
Over the years I've become a strong believer in the ability to separate the "information index" from the information store and the information itself, and I've gone to some lengths to try to create said Index, but actual work keeps getting in the way.
A knowledge management project is always on the horizon. The small bites at it only ever seen to make the problem worse.