We Are Being Sludged(inkengray.medium.com)
inkengray.medium.com
We Are Being Sludged
https://inkengray.medium.com/we-are-being-sludged-3092962d0ae2
3 comments
I agree whole heartedly. My aging father went through a process of trying to call in a repair/replacement on a oven on a extended warranty, and the level of run around and hoops he had to take to get them to process and actually perform the service was incredible, things like having to pull out the oven and take a pic of the serial number and send it via email to several addresses, pictures of the receipt, contract, etc. Its a good thing he kept good records. Eventually after several weeks of back and forth and 3 failed repair attempts, they sent him a check for the full amount for replacement.
I tend to ramp things up pretty quickly if I think I'm getting 'the run-around' and mostly it works but when it doesn't I'm left seething and powerless, so I always then take a nap to clear my head!
> I tend to ramp things up pretty quickly
Unfortunately, that isn't possible in may cases. I'm currently dealing with a warranty denial of service perpetrated by a very well known appliance manufacturer, formerly reputable, some people would call it iconic, with a name that reminds of water moving in circles.
They ghost, they lie, they gaslight, they promise and never deliver. After a couple of months of said gaslighting, I'm absolutely certain that kind of behavior is trained throughout their service department, every person without exception that I get in contact with does the same maneuvers.
Without competition from Chinese manufacturers, the formerly ironic brands have devolved into a corporate dystopia. Why wouldn't they, we're trapped.
Unfortunately, that isn't possible in may cases. I'm currently dealing with a warranty denial of service perpetrated by a very well known appliance manufacturer, formerly reputable, some people would call it iconic, with a name that reminds of water moving in circles.
They ghost, they lie, they gaslight, they promise and never deliver. After a couple of months of said gaslighting, I'm absolutely certain that kind of behavior is trained throughout their service department, every person without exception that I get in contact with does the same maneuvers.
Without competition from Chinese manufacturers, the formerly ironic brands have devolved into a corporate dystopia. Why wouldn't they, we're trapped.