Hulu Glitch Blocks Customers from Canceling or Making Changes to Their Accounts(cordcuttersnews.com)

1 pointsby ummonkvor 10 Monaten5 comments

Hulu Glitch Blocks Customers from Canceling or Making Changes to Their Accounts

https://cordcuttersnews.com/hulu-glitch-blocks-customers-from-canceling-or-making-changes-to-their-accounts/

5 comments

ummonkvor 10 Monaten

This was reported in July but seems to be happening again

Might be because of folks trying to cancel their Hulu because of Kimmel being pulled off the air. ABC and Hulu are both owned by Disney.

https://www.azcentral.com/story/entertainment/life/2025/09/1...

ummonkvor 10 Monaten

That's why I cancelled but I'd be curious about the technical reasons that something like this could happen, given that I'd expect cancellation to not be that much of a load on the servers compared to all the other actions users take on a streaming platform. Perhaps subscription changes go to a specific microservice that got overloaded? Or to an unsharded database that got overloaded?

toomuchtodovor 10 Monaten

"Turn it off or make it hard to cancel until the angry people go away."

toomuchtodovor 10 Monaten

Additional citation:

Disney Plus Subscribers Quit in Droves Over Jimmy Kimmel Axe - https://www.newsweek.com/disney-plus-subscribers-quit-jimmy-... - September 19th, 2025