w00t serverside javascript again. I remember using this one one of my earlier web projects using Broadvision 4.1 10 years ago. Here is a press release for that application server for those history of technology buffs - http://www.e-consultancy.com/news-blog/19472/broadvision-shi...
I read this book 12 years ago and it changed my perception of most interacations with sales/service people. His stories of working as a busboy to watch the high performing waiters and what he learned was worth the price, alone.