Well, for one, they're not. "Apparently" in their post implies that they are, but instead signals that they haven't done any actual research. For instance, hard wood cutting boards are permissible for use in Wisconsin: https://docs.legis.wisconsin.gov/code/admin_code/atcp/055/75...
The main issues with using wood are 1) that generally you don't want to put them in a dishwasher, 2) it's trickier to track cross-contamination as you might with color-coded boards, and 3) they're much more expensive than plastic.
Your customer service probably sucks. Many of the most commented posts on HN are related to bad customer service, by companies that should really know better, and should definitely do better. Let me help you fix it.
Ten year Apple vet in people and program management roles. Looking to bring Apple's level of customer service and leadership to your burgeoning organization.
“Waste” is what bothers me. The thought that having anything like a verbose relationship with their customer base being seen as a waste of time or money or both.
Ten year Apple vet in people and program management roles. Looking to bring Apple's level of customer service and leadership to your burgeoning organization.