This is often true even for people who do not naturally gravitate towards other people. You can both benefit from social interaction and find it extremely challenging.
I think the critique and the passage go hand in hand: if Samsung repaired the break for free, they would be the ones bearing the risk of the new technology. Because they didn't, they're making the customer bear the risk.
That the phone might break is inherent in the fact that it's a new technology. The question is who pays for it when it does, the customer or the manufacturer.