Heya, fellow Aussie here. Have you ever tried contacting your local MP?
I was cynical at first like you, thinking why bother. But when I tried it, turned out I was wrong and I actually had a pretty good experience!
The way I see it now, is that MPs aren't always in a good position to get close to the facts, so when you get in touch and tell them what you think.. you're actually giving them a huge gift.
It can actually be pretty effective, especially for state/local issues. For federal stuff, sure, might not be as good, but you'll at least get some satisfaction from getting an acknowledgement from their chief of staff or secretary.
I work at Influx (https://influx.com) which is human powered customer support.
We've found that inevitably AIs have some error rate and customers want to escalate to a person.
Our strategy has moved to:
- Let humans do the things that humans are good at: judgement, decision making, high novelty situations.
- Let AI do the things that computers are good at: repetitive tasks that require persistent effort
We've seen a lot of clients turn on these AI tools in their helpdesk.. hope for the best.. and get crap results. The tech isn't the hard part, the AI needs access to high quality context to answer questions accurately. But that requires more than just connecting your google drive or scraping your website.
We've found that a skilled human operator + AI is the best way to engineer high quality context to get the most out of the tools.
Now that AI has ruined the emdash for punctuation enthusiasts like us... I've been thinking of switching to the double emdash (⸺) and worst case, fellow humans, there's always the triple: ⸻
I was cynical at first like you, thinking why bother. But when I tried it, turned out I was wrong and I actually had a pretty good experience!
The way I see it now, is that MPs aren't always in a good position to get close to the facts, so when you get in touch and tell them what you think.. you're actually giving them a huge gift.
It can actually be pretty effective, especially for state/local issues. For federal stuff, sure, might not be as good, but you'll at least get some satisfaction from getting an acknowledgement from their chief of staff or secretary.