The algorithm sends winter coats and three crop tops to someone living in Texas during the summer.. it doesn’t put together outfits, consider seasons, or make selections based on budget/requests/lifestyles/etc.
So a human (usually with a fashion background and retail experience) is going to be able to perform better in pretty much every scenario with their algorithm “helping”
You obviously don’t have any real insight into the company or the changes that were made. There aren’t employees putting in a “few hours here and there”, and the minimum commitment previously was 15 hours. They’ve restructured scheduling policies to a very large degree from how it’s operated for almost 10 years. They now require exact time-shift commitments to the minute, for multiple hours within a tight schedule timeframe, and you still are on-call. Before you were able to schedule anywhere from 15-29 hours and you would set hours during the day that you could complete around your own schedule.
Your assumption of things aren’t close, and they didn’t lose employees who barely worked. They lost employees who have anything else going on between the hours of 8-8 between Tues-Sat, and worked the job for flexibility..
So a human (usually with a fashion background and retail experience) is going to be able to perform better in pretty much every scenario with their algorithm “helping”