As did we, last week when we published it... I think HN reckons we're spam for some reason, it'd be great to have that erroneous judgement fixed up too if anyone's listening!
See my comment re: call I just had with them , hope to be able to report some new policies that'll stop this from happening to their other customers shortly!
BTW, just got off the phone with their GM, really nice guy, sounds like they are definitely going to be fixing this up for us and more generally... mucho relieved.
Will post more details on http://wpmu.org when we have it, at the end it just sounds like a stupid fail of policy (we've all been there) - but it's a shame it had to get to this point to change it.
We've been happy customers of their for years, hopefully now we can continue to be.
It's so not link-baity, it's trying to change stuff for the better... I tried emailing them before, they palmed me off and ignored me to such an extent that we didn't have a choice... either go public about it or shuffle off and change hosts at great cost and pains to ourselves.
Good question, and one we've already looked into a fair bit as we already host all of our uploads on Amazon.
Back in the day we figured that it would probably be cheaper and more extensible to use Amazon... however given that things weren't broken, and the amount of time and effort we'd put into our SB setup we decide that it wasn't worth switching.
We're lucky enough to have one of the best SysAdmins in the business, I wouldn't trade him for his weight in gold, but even with him and his assistants working flat out at that the cost and time of moving to another setup would far outweigh the other cost benefit... after all we're pretty freaking big:
So previously that's how we've figured it out... if SB agree that they won't do something like this to us again without first at least making sure they call and speak to us, then we'll probably continue... it just makes sense.
With a bit of luck all this publicity will make them realise how important it is.
"If you are an authoritative administrator of t.co and you have solved the abuse issues you can write to us at [email protected] from either [email protected] or [email protected] and inform us of the actions you have taken to clean up the current spammer URLs. Please also inform us of any steps you have taken to prevent future abuse of your shortener/redirector. We will review your request and, at our discretion, remove the listing or respond to your request."
It's one of those things that is really easy to say but really hard to actually understand and put into practice, pretty much literally the only way you learn is through failure, not success.
There's a whole barrage of educational literature and research that backs this up, it's how we all learned to crawl, walk, talk and yadeyadayada... but all to often we beat ourselves up for being wrong, getting things messed up and not achieving perfection.
When in fact we should be celebrating it, I'd love to see a whole conference based around exactly this kinda thing, love it.