cool. it's good to see a little insight into how something like this works. but you kinda avoided the question by answering "refer to our privacy policy". we should be talking about how something like this works so it doesn't look shady when (not if) people find out after signing up. Of course you will be "reading" the emails and slack messages. How else would this know about the follow-up questions? I think it would be important to state that humans will not be reading those emails but algorithms will be scanning them to know how to help the PM. Not just read a lawyer speak privacy policy.