there are no indications it is a scam, but "significant organizational problems and extremely bad customer support lead to (list of bad experiences)".
Also, each purported fact now has a direct link to the source of the fact, that is more clearly visible than the previous chain icon.
It's hard to see if the individual complaints really support a general problem, or if this simply the only result that talks about "scam + business-name". Probably, the latter.
The same problem happens on google search, if you look "<obscure false fact>", you'll get pages mentioning that false fact. If you fall into the trap of confirmation bias, it leads you to think the false fact is in true.