All those different symbols were a real shitshow and people just couldn't deal with that crap, now that they are going to sort this out it won't be a pain in the ass anymore with them flushing their old way of doing things away.
My mistake was that I didn't enable 2 factor authentication.
I contacted them and offered to supply a copy of my password and driver license, they said the only way is to go through the dysfunctional online method to recover the password.
I did create another account, they still send the link to cancel the request to the original account!!!
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