>The woman [from fake tech support] said she would clear the hackers out, but he had to give her access to his phone through an app she had him download.
The user that created that video is known to have preference for Tesla (based on Twitter posts and their YouTube channel is all about Tesla), the video may be biased.
The Consumer Reports comparison at the beginning of the video is Mercedes "Driver Assistance" vs Tesla "Autopilot". These are technologies for lane assistance, speed limit assistance, etc. "Advanced cruise control" is a better term for these. This video does not compare these.
Mercedes self driving system is called "Drive Pilot". Tesla's is called "FSD" (Full Self Driving)
This video compares FSD to Drive Assist, these are two different types of technologies.