Did we read the same article? "After calling their support twice, explaining the situation and asking for a reason, we have received nothing but “the decision is final, and we will not provide more information”."
That brings back bad memories of my first day at a new job. We had discussed in the interview that they were flexible with the time I got there. On the first day, one of the first questions I was asked:
New Boss: "So, what time will you be here every day?"
Me: "I thought we had discussed that being flexible as traffic can be unpredictable?"
New Boss: "We are flexible on the time, but you have to be here by that time every day."
In my previous agency life, this was something that I experienced as well. A short lived product that was due in less time than any sane dev would estimate. We all knew that we "should" write tests, but there just wasn't time. And in 6 weeks the project would be relegated to living in source control because the campaign was over.
It made hiring devs fun. Trying to explain to people why it was that way, and their insistence that software development doesn't work that way.
Just seeing the picture of the machine brings back the melted plastic smell. I remember trying to collect each one at the Milwaukee zoo, and inevitably breaking the head off of them before long.