You may, thank you. I'm not really looking for a terminal built on web tech specifically, I use it for work and I care about reliability more than anything else.
I'll take a look and see if I can install it on Linux, though.
It's just an experiment. If you try to use it and you use the terminal for work you'll see that it freezes and crashes often with more that a few hundred lines, and that it uses a lot of RAM.
The guy would've probably gotten fired if he was honest: "that almost looks like it was done on purpose to force people to use Windows", but he could have avoided completely dismissing the guy.
For instance, by saying: "thanks for reporting this, I'll pass this to the tech team. In the meantime you can keep using your solution if it solves the problem for you".
It's probably hard for a huge company to give good tech support. It's not as if the support guy has any power to be helpful, they probably give him some copy and paste responses according to what the problem is.
The best tech support that I happened to use was Apple's. The guy actually seemed to care about my problem, and bypassed the protocol to help me out when I spilled coffee on my laptop.