I had a very similar frustrating experience with AirBnB. Essentially, my rental turned out to be an illegal sublet that hosted a large party the weekend before. There was still trash strewn about. The real owner contacted the neighbors and they (kindly) informed me of the situation.
I immediately contacted AirBnB, here's a quick summary of what happened:
- On hold for 30 min
- Offered a $50 coupon for another booking (I was traveling with 5 other people)
- We had a full day of activities so I booked a rental with instant confirmation.
- The customer service rep scolded me because I was supposed wait for the coupon code (which was sent 30 minutes after I booked).
- The coupon could not be retroactively applied to my new booking.
- Only after tweeting their customer service did someone else reach out.
- Every new customer rep had a different answer for me.
- In the end took 2 months and a credit card chargeback to sort everything out.
My whole experience left me with a whole bunch of questions.
- If your $20B valuation comes from connecting rentors and rentees, shouldn't your customer service be stellar?
- If something goes wrong (at the fault of the rentor), why is the onus on me to solve it (imagine if this happened at a hotel)?
- There's a lot more time and emotion invested in making an AirBnB rental over a car share (Uber, Lyft). So when things go wrong, why does it feel like AirBnB treats it as the same (e.g. "just book another AirBnB")?
- To cut down on illegal rentals, AirBnB could choose to ask for a copy of the lease agreement. It's an obvious answer, but why not?
When everything goes right, I'm sure AirBnb is fine. But if you have an experience when something goes wrong, you'll understand why I no longer use AirBnb.
Meetup is hiring for all different types of roles. From backend engineers, to data scientists, to QA engineers, to mobile engineers, to our community team, we're looking for smart and friendly people to help us to create community throughout the world.
We have great benefits, 401K matching, dental, medical, vision, life insurance, maternity and paternity leave (4 months)!.
And really cool quirky benefits:
- Free drinks, beer, wine and snacks.
- Weekly free breakfast, weekly summer BBQ's and very frequent and spontaneous celebrations. (We'll randomly have cake and ice cream)
- $500 smartphone/smart watch reimbursement every year
- 17 vacation days a year to start + 10 national holidays + 1 free vacation day if you attend a Meetup during your vacation! Oh yeah, forgot to mention our 2 "Summer Fridays" to get out of the city when the weather is nice.
- Awesome location right in the heart of Soho in NYC.
Come join us and help build a platform to connect people and provide experiences, not "things".
Disclaimer: I've been working here for a few months and I love it. Check out our open roles here
Meetup is hiring for all different types of roles. From backend engineers, to data scientists, to QA engineers, to mobile engineers, to our community team, we're looking for smart and friendly people to help us to create community throughout the world.
Come join us and help build a platform to connect people and provide experiences, not "things". We have great benefits, 401K matching, dental, medical, vision, life insurance, maternity and paternity leave (4 months)!. And really cool quirky benefits:
- Free drinks, beer, wine and snacks.
- Weekly free breakfast, weekly summer BBQ's and very frequent and spontaneous celebrations. (We'll randomly have cake and ice cream)
- $500 smartphone/smart watch reimbursement every year
- 17 vacation days a year to start + 10 national holidays + 1 free vacation day if you attend a Meetup during your vacation! Oh yeah, forgot to mention our 2 "Summer Fridays" to get out of the city when the weather is nice.
- Awesome location right in the heart of Soho in NYC.
Meetup is hiring for all different types of technical roles. From backend engineers, to data scientists, to QA engineers, to mobile engineers, we're looking for smart and friendly people to help us to create community throughout the world.
Come join us and build with us a platform to connect people and provide experiences, not "things".
We have great benefits, 401K matching, (4 months)! maternity and paternity leave. And really cool quirky benefits.
- Free drinks, beer, wine and snacks
- Weekly free breakfast, weekly summer BBQ's and very frequent and spontaneous celebrations. (I just had an amazing bagel and lox for our weekly breakfast today)
- $500 smartphone/smart watch reimbursement every year
- 17 vacation days a year to start + 10 national holidays + 1 free vacation day if you attend a Meetup during your vacation! Oh yeah, forgot to mention 2 "Summer Fridays" to get out of the city when the weather is nice.
- Awesome location right in the heart of Soho in NYC.
Meetup is hiring for all different types of technical roles. From backend engineers, to data scientists, to QA engineers, to mobile developers, we're looking for smart and friendly people to help us to create community throughout the world.
Come join us and build with us a platform to connect people and provide experiences, not "things".
We have great benefits, 401K matching, (4 months)! maternity and paternity leave. And really cool quirky benefits.
- Free drinks, beer, wine and snacks
- Weekly free breakfast, weekly summer BBQ's and very frequent and spontaneous celebrations. (I just had an amazing bagel and lox for our weekly breakfast today)
- $500 smartphone/smart watch reimbursement every year
- 17 vacation days a year to start + 10 national holidays + 1 free vacation day if you attend a Meetup during your vacation! Oh yeah, forgot to mention 2 "Summer Fridays" to get out of the city when the weather is nice.
- Awesome location right in the heart of Soho in NYC.
Meetup is hiring for all different types of technical roles. From backend engineers, to data scientists, to QA engineers, to mobile developers, we're looking for smart and friendly people to help us to create community throughout the world.
Come join us and build with us a platform to connect people and provide experiences, not "things".
We have great benefits, 401K matching, (4 months)! maternity and paternity leave. And really cool quirky benefits.
- Free drinks, beer, wine and snacks
- Weekly free breakfast, weekly summer BBQ's and very frequent and spontaneous celebrations.
- $500 smartphone/smart watch reimbursement every year
- 17 vacation days a year to start + 10 national holidays + 1 free vacation day if you attend a Meetup during your vacation! Oh yeah, forgot to mention 2 "Summer Fridays" to get out of the city when the weather is nice.
- Awesome location right in the heart of Soho in NYC.
Disclaimer: I've been working here for a few months and I love it.
Meetup (www.meetup.com) is about creating community through face-to-face interactions. Whether it's for new moms, hikers, exercisers, business networkers, musicians, foodies, and (almost) any other interest you can think of, we're here to help you find your people.
https://www.guidetocrypto.com/neo-neo/neo-neo-mining-guide-v...