Thank you for being here and starting this conversation.
I've joined several popular VPN services this year in my work on VPN Wire, and Mullvad's signup flow was by far the most enjoyable. Not only because there's no email required (a little disorienting, but very refreshing), but also because, unlike the experience on many of your competitors' sites, I didn't feel pressured to buy/commit every step of the way. User-friendly site design, in other words, is a positive signal.
I personally regard audits and pentests as strong positive signals. For example, PwC's audit of NordVPN's no logs policy was a positive for me. As someone in the industry, I'm curious if you feel the same.
Open source software and public APIs are very nice to see.
> What tools, technology, process, or ecosystem do they need to tell honest and dishonest apart?
Other than audits, I don't have a good answer to this one. I would love to hear some technical solutions, and hope other people reply!
And as an aside, kudos on running a very speedy network :) https://vpnwire.co
I’ve been speedtesting a few VPN networks, and the biggest surprise has been how fast Mullvad + Wireguard are. I need to try NordLynx (NordVPN’s flavor of Wireguard) for more of an apples-to-apples comparison, but at least on the speed metric, it looks like Mozilla chose a good partner.
Making deeper data exploration possible is a work in progress, but you can see what I have so far here: https://vpnwire.co