Yev from Backblaze here -> That sounds very strange. I've asked our ops team and they said if you can provide the serial number of the drive you have we can track it. Would you be able to write in a support ticket w/ the serial number of the drive you bought so I can personally flag it and investigate? Once done you can write the ticket # here and I'll follow up with the team -> https://help.backblaze.com/hc/en-us/requests/new.