Nice! Makes a lot of sense, super useful and slick.
Some things I noticed:
- "View Request" from 3 dot menu after creating doesn't load
- For multiple choice, it was not super clear that you have to click the settings button to add options
- Live preview doesn't scroll so you can only see the first couple items
- Allowing edits before onboarding is nice, but the sign up flow took me to the dashboard after submitting where it looked like it lost my edits (took some time to load). If I enter the signup flow from the publish button, maybe better to stay on the edit page the whole time and just use a modal.
- The stretched out font is a little extreme for my tastes
The CX team was created to facilitate the creation of a centralized dashboard to help support staff resolve customer issues quickly.
The manager decided there wasn't enough alignment (no "human connections"), and therefore each team should build an individual dashboard, then later (how much later?) realized the teams did not have the skills/motivation to do so.
The justification for why the manager steered the project in a completely new direction might be missing context. Unless I'm reading this wrong, their devs just needed to expose some APIs and they could get back to their work, no longer on call for handling support requests.
I'm left a bit confused why the original plan wouldn't have worked.
https://pigment.ribbits.org/?c=bwwkkkk