The app looks good! I didn't liked the fact that I have to create an account to use the app on my device. Are you planning on adding a web version or something to support multiple devices? That's the only reason/benefit I can think of for the account registration.
Reading the article and the comments here makes me consider raising the price of a self-hosted help desk software I recently released. Or at least, adding a new premium price package.
1. The purple circle has two question marks (the left one is used in Spanish). Customer support is about answering lots of questions, so this is one of the reasons I used those symbols. For the name itself, I made a list of possible candidates, and really liked the simplicity of "Full Help". Also, it's close to some popular apps like Full Story and Full Contact.
Yes, Docker Image will be something I will be working on. Anything that makes it easy for people to install the software is always welcome. I'm also looking to add a DigitalOcean 1-Click install option.
The license is based on DuetApp's (https://duetapp.com/) version. I liked its simplicity and asked the creator if it would be OK with him to use his license as a starting point.
Shared drafts sound like an interesting feature and one that seems easy to implement on Full Help. I've added it to my Trello board. Thanks!
Hey! Thanks for checking it out and the feedback! I will make sure that future versions have the autosuggestion behavior on search fields and any input field on the admin side that requires it.
Those are all great suggestions! Some of them are already present, like the live chat, leave a message (the same as live chat which fallbacks to email if the user gets disconnected) and article suggestions from a knowledge base (manually configured with JavaScript).
All the other suggestions are great and will definitively consider them.
Edit: I suggest to sign up to the newsletter at fullhelp.com to keep up to date on releases. :-D
It's always a concern for me. I'm looking for ways to detect such cases and that way terminate the licenses, which will prevent the user from downloading any release. Another approach that may work (just an idea), is to secure the documentation and allow access to it to logged in users with one valid license at least, but this has some disadvantages like the affected user experience.
The software is focused on web-based businesses at the moment, mainly because it makes it simpler. However, I'm always open to suggestions. I'm not familiar with the asset management part, but I will definitively check it out and see if this is something that can be added, either built-in or as separate add-on or application. Just like you, there are other people that may benefit from it, especially when you say there aren't many options with a good integration.
I will be considering it, you are right. Some people just don't want to bother with the technical stuff that comes with managing servers and/or installing the software. I'll definitively consider a SaaS version.
In that case, the knowledge base dashboard has several statistics (https://imgur.com/5Z60SWl). Help desk reports are not present at the moment but is something that will be added definitively.