Sometimes a bank compliance team can not legally say why a bank applicant is not approved. In those situations we can also not tell an applicant that, that is the case.
Though that is pretty rare, if you email me your company name/email I can take a look to see if I can provide more insight. We generally try to accept everyone we can legally accept if they are not in a prohibited industry etc.
Exporting - From my understanding the CSV format matches the QB specification. Are you saying that it matching the filters is an issue or that the format is incorrect.
Treasury for nonprofits - We only just launched Treasury (in December) and nonprofits are a relatively small part of our business so this hadn't come up during our alpha. I am going to investigate why our clearing house does not support nonpfotis, and make sure the restrictions is clearly stated.
Tea Room Deals/Perks - We recently launched this https://mercury.com/perks. Did you see this already and it doesn't match what you want or did you miss it?
Tea - We were revamping the tea packaging so it might be on pause right now. But we do really ship some pretty nice tea normally :).
The other thing that you get with tea room is free domestic + international wires.
Anyway, I can see why your experience was disappointing. I really appreciate the feedback and hopefully we can improve to deliver something better in the future.
We have a QB export compatible file. It's an export button on the top of our transactions page and has date, description, amount, status, bank description, reference and notes as column.
I don't think we have specific documentation of that feature, but I am happy to demo it. Our api documentation is here: mercury.com/api.
I am sure there is something specific Tyler was talking about. Would love to learn what it is so we can fix it.
Appreciate the feedback.