You've nailed the core tension: privacy vs. visibility. It's the key challenge.
While tools like Paper Trail show the final data change, how do you capture the "struggle" that leads to it? For example, how do you know if a task took an employee 2 minutes or 10 minutes of confused clicking to complete, if the final data looks correct? Is that "workflow friction" something you try to measure?
While tools like Paper Trail show the final data change, how do you capture the "struggle" that leads to it? For example, how do you know if a task took an employee 2 minutes or 10 minutes of confused clicking to complete, if the final data looks correct? Is that "workflow friction" something you try to measure?