I do the same, but it didn't help me - Hertz charged me for several hundred dollars while I was flying back home, the same day after dropping off the car.
Turns out, you can send them all the pictures you like - all they did was send me a work order for scratches + repaint in a poorly specified location, with no comment on the pictures. No amount of emails or phone calls asking them to indicate where on the car was supposedly scratched led to anything - I just got passed around and around...
If my credit card insurance didn't cover it (Chase reimbursed me in full relatively easily), I would have taken the next step and did a chargeback. Maybe it would have been helpful if I needed to press the issue. But the presence of some tens of pictures between me and my wife didn't seem to accomplish much
Turns out, you can send them all the pictures you like - all they did was send me a work order for scratches + repaint in a poorly specified location, with no comment on the pictures. No amount of emails or phone calls asking them to indicate where on the car was supposedly scratched led to anything - I just got passed around and around...
If my credit card insurance didn't cover it (Chase reimbursed me in full relatively easily), I would have taken the next step and did a chargeback. Maybe it would have been helpful if I needed to press the issue. But the presence of some tens of pictures between me and my wife didn't seem to accomplish much