UserVoice + Crittercism: integrated support & crash reporting for app developers(thenextweb.com)
thenextweb.com
UserVoice + Crittercism: integrated support & crash reporting for app developers
http://thenextweb.com/insider/2012/12/10/uservoice-partners-with-crittercism-giving-crash-reporting-to-apps/
7 comments
Andrew from Crittercism here -- excited about this partnership. Funny enough when our company first launched we had two products: crash reporting and an in-app support forum (competitive to UserVoice!). We quickly realized our core competency was on the mobile performance monitoring side and decided to open up our platform on the support side.
This looks amazing, looking forward to trying the new integration out.
I am truly excited about this partnership. I use both UserVoice and Crittercism (they are both awesome companies - great software and support to boot).
I have never used the integrated forum feature from Crittercism, and a lot of that is because I do use the UserVoice forum... didn't really want a bunch of separate forums in the app. So, to see them partner up like this really hits the spot. Will integrate ASAP.
I have never used the integrated forum feature from Crittercism, and a lot of that is because I do use the UserVoice forum... didn't really want a bunch of separate forums in the app. So, to see them partner up like this really hits the spot. Will integrate ASAP.
In 14 years of customer support, it was always frustrating to me how many customers would be more than happy to help provide better information to track down an issue, but can't because the process is just too difficult for them to understand. I love hearing about tools that make that process much easer. It's like a win win win (win).
I'm really excited for more Data driven support. With this, now we can get rid of those annoying canned responses to each user asking for the basics of the issue they're having.
Yay!
Yay!
this is great!
I was in the process of using Crittercism's forum when they told me it was being deprecated in favour of ZenDesk. I looked at zendesk didn't like it compared to UserVoice and went with that instead. I'm happy they chose Uservoice instead!
I'm currently using both Crittercism and Uservoice so it will be great to bring them together!
I'm currently using both Crittercism and Uservoice so it will be great to bring them together!
Congrats to the Crittercism team. Well done.