> I think the argument that automated outputs are inherently and universally worse on objective quality measures
Just remove universally and the argument stands. The point here is to focus on the curve (it will depress the overall quality of products) not the outliers (I really like my Patagonia jacket).
If it is relevant, I tend to take very good care to understand the request. I ask follow-up questions, take notes, etc. Not only it is useful (understanding the problem is key after all!) but it will show you care, and that your "I don't know" is not synonymous of "I don't care" or "Just open a fucking ticket".