> depend on every single customer reporting each outcome quickly and accurately.
Why would the end customer have to report this? The company should be determining this and in very specific scenarios, ask the customer to approve the outcome.
It’s very easy to game though if you’re relying on end-customers to always self report, just look at all the people getting refunds on Uber Eats because the food wasn’t the “right outcome”
EXTREMELY curious to see where in EU law it states that a store creating internal reports based on purely VISUAL statistics that employees can observe like walking speed, sex, number of children, etc is illegal.
it’s illegal for Tesco to have any number of employees watching/monitoring/“tracking” in the store with their own eyes and using those in-store insights to drive better customer experiences?
walmart has sales associates running around gathering all those data points, as well as people standing around monitoring. Their “eyes” aren’t regulated.
Are you genuinely acting this obtuse? what do you think walmart and every single retailer does when you walk into a physical store? it’s always constant monitoring to be able to provide a better customer experience. This doesn’t change with online, businesses want to improve their service and they need the data to do so.
Why would the end customer have to report this? The company should be determining this and in very specific scenarios, ask the customer to approve the outcome.
It’s very easy to game though if you’re relying on end-customers to always self report, just look at all the people getting refunds on Uber Eats because the food wasn’t the “right outcome”