> It's very likely they said some less polite words like 'WTF ARE THEY DOING' before turning on the mic and acting all professional
Reminds me of Air Canada 759[1]:
> The pilot of United Airlines 1 (UA001), the first in line for takeoff, interrupted the radio traffic at 11:56:01 p.m. and asked "Where is this guy going? He's on the taxiway."
“force rotation of all customer credentials” = make customers change their passwords, which is a huge red flag that would draw attention to why they were forcing that.