I have used Dynadot 3x over past few years. Right now I have dispute for a domain I transferred to them this week.
#1 Needed to edit the email on account. There form on account info is crippled preventing users from changing account email! Never thought there was problem with them until discovering them. And it turns out from searching online this problem has existed for years and part of a scam. I have an actual email reply from a Rep stating that the 'site was unstable' and that form was fixed. Well, it is isn't I have captured video demo and screens on it, logged in right now and nope. Lies.
They do this as part a scam long story short and you can search 'dynadot scam' and see same story dating back years. In 9/2020 I attempted their phone support -> no answer, voicemail. Website contact form > broken. Chat - rep ip banned me!. Again I took screenshot.
Attempted immediate transfer to Namecheap. Transfer would not go through. Finally got a direct email address, threatened them. Rep straight out lied and said their was the 60-day lock. Dynadot violates ICANN regulation where all domain providers must offer opt-in/opt-out or by default it's obviously opt out and they cannot simply implement the restriction to prevent transfer-out. Dynadot said it was locked and they cannot change it. After citing regulation and threat within hour it was released. Next since immediately cancelling and transferring out, requested refund - nightmare of lies, denying the transfer purchase from 4 days ago!
Gave them paypal transaction # and their own invoice and order #. Of course I have the invoice pdf and receipt. 3 agents lied. I retained email of total deceit and lies.
Again you can search online and fine a laundry of incidents. Also on my web account, which I am logged in right now, saw this, signed up on this site for a first post to warn people, they have zero records on the account of the purchase or any previous invoices! However there is a section clearly showing 3 former domains (a record legally required for ICANN) including the transfer out for a couple days ago. LIES. And of course there are paypal records.
Nightmare dispute - search for dynadot scam - it is shocking how long this is going on. Dynadot needs to lose the ICANN accreditation for several violation of the regulation and any consciousable developer need to boycott them and push this. This has gone for years. Even I never caught on due the fact I never needed to change the email on account, or perform a quick transfer in/out for a client.
Dynadot operates criminally, deceptively and in violation of ICANN rules, yet they are still accredited and nothing is changing. We need grassroots support to have ICANN discredit them.
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The other domain name providers I still have on my list are Namecheap (who are not perfect, but do have rapid customer support - hit or miss with first-line support people, but there ARE adept supervisors over there). The other Name.com, which I have not used in a while.
But DYNADOT = SCAM ARTISTS. Crippled design, forms and tactics to force unopted locks, with worse scenario steal domain names and various internet and actual US law violations. Again, research the last decade of complaints for my exact issue, extortion attempts and domain name theft.
Boycott. Hope this saves people a nightmare. I have lost many hours over this, still dealing with it to-date - no refund, no account deletion. And I had to transfer to Namecheap and deal with an attempt by the on top of all the other issues to block my transfer out. Out of 20 years of dealing with domains regularly for personal and clients - Dynadot = crooks, officially worst registrar ever.
ALSO Dynadot does NOT offer the good privacy third-party like namecheap. They offer and route the email through their OWN!!
superprivacyservice - their own.. On my attempt to immediately cancel and transfer out, the domain was not being released because there own "superprivacyservice" shady criminal middleman did not route the contact email to namecheap.
Please someone with push at ICANN cancel them. any lawyers?? if you can contact me here, please do.