Fascinating comment, thanks for sharing. If you had it all to do over again, knowing all this, would you have started a product business 19 years ago instead?
Could you explain a little more about how you define business automation consulting? I’m an IT generalist (manage an in-house department plus an outsourced vendor) and the cross-department automation (e.g. let’s remove this dumb paper process and connect these key systems via APIs) to create efficiencies is what I find most rewarding. Curious to know how much you specialize and how you find clients...