1. someone created an website using supabase with email logins (and possibly edited the template / opt-out link)
2. someone signed you up to that service - you received an email from that app
3. you sent us an email (to [email protected] or similar) to report abuse
4. we emailed a few months later with the generic email you posted
First, I'm sorry you had a bad experience. we have been historically very on-top of our support emails, but this year the tickets have grown ~10x while our team can only grow ~2x. We have had to make short-term trade-offs (automations) which are sub-par so that we can catch up with the growth and primarily focus on the paying customers
copple [at] supabase [dot] io