I believe its mostly to do with the business model of Mint. In their initial years they were radically focused on the product and customer experience. But as with every so-called FREE product owners, founders of mint have now shifted their complete focus to monetization.
This is pattern and I have witnessed it happening in india too with personal finance products. Infact founders are expressly building products on mint model: create free expense tracking app, spend a year on customer experience, acquire millions of users, and finally shift their focus on upselling financial products leaving customers in the lurch. This looks like a brutal barter system to me.
One day users will figure out a solution to this pervasive problem in software industry and will choose products/tools prudently.
This is pattern and I have witnessed it happening in india too with personal finance products. Infact founders are expressly building products on mint model: create free expense tracking app, spend a year on customer experience, acquire millions of users, and finally shift their focus on upselling financial products leaving customers in the lurch. This looks like a brutal barter system to me.
One day users will figure out a solution to this pervasive problem in software industry and will choose products/tools prudently.