I moved from n8n to trigger.dev a month ago. Maintaining all the workflows in GUI was just too time consuming and difficult.
I already use NextJS for my app, so switch to trigger.dev was easy, not maintaining and making changes my workflows in IDE takes about 80% less time. So far I am very happy with my decision to switch.
I have been using n8n for over a year. I prefer it over popular Zapier as it gives me more flexibility and I am able to self host. It have its quirks that you learn about only when you work enough with it to look up solutions on community forums. The only thing I wouldn't recommend is their Cloud, it seams more buggy/unstable than my self hosted instance (more timeouts, probably to conserve shared resources). Still I would recommended to anyone looking for a cheap and open source alternative for Zapier.
I don't like being redirected to Wikipedia on read more. When you do that, there is good chance that visitor is not coming back. I think you should display rest of the content on your site as well.
I did like how you were trying to handle the situation, it was really reasonable to try work something out.
I am sad about their response to you, make me loss faith and proves that once they were successful, they just stopped caring.
I would suggest you trying sending an other email with same approach to someone else higher up in company. From what i get Ray is guy in legal department, we don't know if he cares about user base and if he forwarded the email to someone else before he decided to deny you a way out.