I got given a gift card with around 6 months credit on it. I used up 1 or 2, and last week suddenly the credit disappeared. I reached out through their chat bot, raised a ticket and have been emailing them daily. Nothing. Absolutely not a word. Unfortunately I dont have the option for a charge back.
Amazon has owned goodreads since 2013.I have been using thr platform for many years, and the service has been good. Having said that, I haven't seen much innovation being built but that might be a good thing with this product.
Not to mention that there is incentive to keep having oncall pages, because that's how you get paid. Or not participate at all. On the other hand, with a flat payment, there is a big incentive to prevent issues and not have(reduce) ooh incidents, and participate in the rota.
They don't compete right now, but surely the architecture of the system will be quite similar, or solve very similar types of challenges. So it should become easier to jump domains when these solutions mature.