Cancelling Claude subscription renewal immediately revokes Design access
2 comments
> Also, unsurprisingly, Claude's support pages are completely broken: https://support.claude.com/en/articles/9015913-how-to-get-su...
The entire company feels like it was vibe coded, based on this and many other similar complaints I’ve seen this year
The entire company feels like it was vibe coded, based on this and many other similar complaints I’ve seen this year
They are also breaking EU law by not including VAT in their prices for EU consumers. You only find out the final price when they try to charge your card.
https://claude.ai/settings/billing shows "Your subscription will be canceled on May 13, 2026."
For the past week even after I cancelled my renewal I was able to use Claude Design without issue and was actively working on a project through it. But starting a few hours ago, I'm now locked out with this message:
"Claude Design is available to users on subscription plans." in spite of having 3 more days of "max access."
This feels incredibly gross considering I ALREADY paid for Max 20x which includes Design access.
Also, unsurprisingly, Claude's support pages are completely broken: https://support.claude.com/en/articles/9015913-how-to-get-support
Following "Click your initials or name in the lower left corner of the Console and select “Get help” from the menu." leads to a broken flow that does nothing for me. Absolutely nothing happens when I click "Get Help".
I filed a chargeback through my credit card but I feel like others should be made aware that if you cancel your Claude subscription, you'll lose access to Design and potentially other products immediately, so back them up before doing so.