The alternative reality where all of those functions are handled by independent pieces of software, or even worse by software not specialized in ebooks at all, is not necessarily better.
In fact I'd bet money it it would be less useful and less productive and much more forbidding to users.
I'd say the implied request for help or at least ideas for troubleshooting or alternatives is so obvious and natural that it doesn't merit this level of suspicion about ulterior motives. It's completely normal to say "I can't reach the top shelf" and mean "can you help me get something off the top shelf?"
As an aside, commonplace implicatures like these are a kind of what's called "pragmatics" in linguistics.
In fact I'd bet money it it would be less useful and less productive and much more forbidding to users.