Having managed multiple teams in the biotech/pharma realm, I can sympathize with the frustrated tone, but we are simply talking about communication.
Communication begins with the lead and is fostered in a non-hostile atmosphere.
You start with your group and then you speak to each team member individually. You discuss your communication and escalation pathways and then monitor your project.
As the lead and the driver of outcomes, you model outstanding communication and problem-solving (there are ALWAYS problems).
For me, I mastered the art of asking questions:
"What else can I do for you?"
"What other concerns do you have?"
"What are the obstacles in your path?"
"Do you have the resources/support you need?"
"Are you going to meet your deadline?"
There are no shortcuts here. You show your value when you proactively manage and bring projects home to successful conclusions. As the lead, it's your game to lose.
It's tough and your portfolio should demonstrate your skill for your premium price/rate. I'd love to work with more North American freelancers, but they just don't bid on jobs. I have to go through profiles and invite them, but even then I rarely get a response.
So yes, apply, show interest through your initial contact, and have a kick-ass portfolio. You'll get work.