I think that's it really - you need to have checks and balances on all things (including yourself imo as the boss).
Personally I would not want to be double-checking receipts every day (and with 100 employees, the volume is likely significant), but if he enjoys it, that's all that matters eh!
If your dad loves the work, okay cool. But your effective implication is you cannot have anyone else do this, which is obviously absurd because there are companies much much larger than either of ours that pull it off.
The key point is not "the owner has to do it", it's someone has to be held responsible for this.
For smaller businesses, it's likely the owner. For someone like your dad's, it's usually someone else. Even a solid bookkeeping system would have picked up what OP missed.
> you develop a sixth sense for problems
100% agreed, but for the owner/operator it's usually all things, but for the person who is responsible, it's usually a lot more of the minutiae.
It's literally impossible to be the master of all things.
> he sits down at his computer every night at home, logs into the ERP system, and reviews sales and receipts
Sorry, what?
How is this OK or even normalized - he should not have to check every single receipt every night. You hire people to do that, and if they cannot do it right, you hire someone else.
As OP mentioned, it wasn't a gradual thing, and when you have a lot of customers, it can easily slip through. Even your father would be the same here - if a few people who should have been charged a recurring bill did not, how would he remember that?
> Every good business owner does it.
Absolutely not. Every good business owner gets someone to take care of it, and then double checks their work at times.
People are so obsessed over this mythos of the "more deserving" person being pushed down cuz he's white/upper cast/<insert dominant group of people> and yet if you still look at most people in power, it's still that same fucking dominant group in charge, just maybe not AS dominant as before.
There was a reddit thread that went super viral right after the SuperBowl (with zero data) about "demographics of people in the tv ads vs US demographics", and everyone was obsessing over how black people were vastly overrepresented versus their demographics... and STILL white people were also over-represented.
Don't kid yourself that just because you hear (or even experience) anecdotes of people belonging to the dominant group being "discriminated" against that it's the norm.
Simple - go try applying for jobs with a white-sounding versus a black-sounding name and see what happens.
And btw, this is literally what CRT is, and actual experts and academics have shown over and over and over again that the political systems are tilted against the non-dominant groups, even with the boogeyman of affirmative action.
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