Honestly reading this, nothing surprised me. We all know Google is incapable of decent customer support, and even if we do pay money for something like a phone, the very corporate nature that reigns in this company still sees us as products of free services. Here's a thought, instead of hiring outsourced help for their Nexus sales crew, why not use their AdWords support staff? Those people are obviously the only ones trained to deal with humans.
Honestly reading this, nothing surprised me. We all know Google is incapable of decent customer support, and even if we do pay money for something like a phone, the very corporate nature that reigns in this company still sees us as products of free services. Here's a thought, instead of hiring outsourced help for their Nexus sales crew, why not use their AdWords support staff? Those people are obviously the only ones trained to deal with humans.