It's Ireland. Europe generally has higher expectations of the behavior of companies. The 'unapologetic and robotic' style of communication is very American. It literally costs nothing to be a bit kinder. They spend a fortune building their image as a great place to work then nuke it when the going gets tough.
Not that anyone should believe all that 'we're a family' garbage anyway, for any company.
‘iRobot declined to let MIT Technology Review view the consent agreements and did not make any of its paid collectors or employees available to discuss their understanding of the terms.’
The reporters tried to validate and were blocked. That’s where
my suspicion lies.
There was a huge backlash to this. There was the potential for thieves to find out the layout of someone’s home and when it was unoccupied. Add cameras to that and you have a disaster waiting to happen.
Yeah, I’m not sure I buy their explanation about special development roombas since they offered zero proof. I have an ancient Roomba that’s still going and dread having to replace it one day.