thanks! we are building multi-platform agent that connects all channels to the same agent. phone, email, webforms, marketplace leads and soon to be social media and chat apps. So it's an all-around agent managing all channels. what do you think about it? is it a good strategy?
thanks! we are building multi-platform agent that connects all channels to the same agent. phone, email, webforms, marketplace leads and soon to be social media and chat apps. So it's an all-around agent managing all channels. what do you think about it? is it a good strategy?