Sensationalism is a type of editorial bias in mass media in which events and topics in news stories and pieces are over-hyped to increase viewership or readership numbers. [..] Some tactics include being deliberately obtuse, appealing to emotions, being controversial, intentionally omitting facts and information, being loud, self-centered and acting to obtain attention. Trivial information and events are sometimes misrepresented and exaggerated as important or significant, and often includes stories about the actions of individuals and small groups of people, the content of which is often insignificant and irrelevant relative to the macro-level day-to-day events that occur globally.
What the? This is your support channel; Even if your inquiry is unrelated to feedback (or any of these), it would be the place to start.
The fact that you 'don't feel like' contacting them and instead come here to moan is absolutely incomprehensible. It shows that you are simply trying to throw dirt on them!
http://en.wikipedia.org/wiki/Sensationalism