Tom from Utiliz here. While dissapointed to miss out we were pumped to get into the final 20.
The Q&A was enlightening and enjoyable.
Good luck to the winners and thanks to Kevin and Dan.
Hi Ig1. We shared top down as it's easier for people to visualize the size of the opportunity. Bottom up our revenue model projects CAC between $5-$8.
We think this business is inherently viral because everyone everyone knows buys electricity, and people who find a simple way to save money are usually eager, even proactive, about telling their friends about it.
We respectfully disagree with your assumption that the value prop diminishes over time or that we would have high attrition. The value is not in the relative price of the switched plans but in the total time & money savings to the customer versus staying with their more expensive incumbent supplier.
The snapshot of a customer’s bill is only needed on signup, not ongoing. In fact our system is designed to be zero effort after signup. The whole point is for us to work in the background, saving our customers money without them having to worry about a thing. However we will employ site features and notifications to remind users of how much they’ve saved and will continue to save, as well as how much we’ve saved our customers in aggregate. Once a customer is in our system there is high incentive to stay and refer their friends, and little reason to leave.
Ig1. Absolutely it is enough to build a sustainable business. Lets look at NY as an example. Over 7.2MM households and at our low end price point and a 0.5% penetration (36K customers) that’s over $1MM annual recurring revenue for electric alone. That's a drop in the bucket when you look at how we scale.
1) 15 deregulated states + DC: well over 50MM households with the ability to switch suppliers
2) commercial - over 3MM businesses
3) natural gas - upsell on gas to a subset of the above market (gas has fewer deregulated states)
4) deeper penetration into our markets through marketing and education.
Traditionally this market is underserved due to the customer acquisition cost (CAC) but our differentiator is to use social media / referral based rewards in addition to more traditional physical marketing and partnerships to drive sales at a low CAC
Finally this will be an incredibly sticky service, we are expecting hyper low attrition once acquired
Shanacarp, Tom from Utiliz here, thanks for the feedback. To clarify we have zero exposure to energy fluctuations. We don’t hold any credit, counterparty or price hedging risk as the contract is still ultimately between the supplier and the consumer. We are operating as an authorized agent of the consumer. If a given supplier mis-hedges and goes insolvent, their customers’ incumbent will step in as the supplier of last resort. Those who are also our customers will continue to benefit from switching at the next good opportunity. Given this we only leave the upside in your feedback of driving market efficiency and revenue at scale. Happy to discuss further. Tom
pjc50, a very good question. There are many 'comparison' sites out there. Some are government run (energize CT), some are energy brokers (chooseenergy) and others are bundlers (comcast energy rewards) and of course the two you called out.
All of these sites have one or more of these drawbacks:
1) you have to do the research and switching yourself. Given the best rates are on short term contracts this is every 3-6 months.
2) you are not getting the best deal as they are being funded by the supplier as fees or a spread above the true rate
Utiliz differentiates itself by continuously monitoring the market and switching you as often as needed to guarantee you the best rate, all without you lifting a finger - it's a concierge service. Additionally by charging one transparent annual fee and passing through all the savings to the consumer we put the power back (pun intended) to the customer.
Our models show that this could be significant revenue in itself but the big idea here is that the energy market is massively inefficient. Think about trading stocks before exchanges--there were no standards and it was a pain. If we can get enough customers to drive standardization in the market we could revolutionize this industry and realize the original vision of what deregulation was meant to be.- Tom
Bcoates,
At Utiliz we have spent a significant amount of time looking at the energy market, average usage and addressable customers and our estimate on savings is more than a few dollars. Kevin came up with this idea after saving a few hundred last year through frequent switching. We estimate we can save the average household on the order of $150-300/year, at a cost of $30. It's free money, and that doesn't include the time we save people having to do it themselves. The bigger ambition is that by doing this we rationalize the chaotic consumer electricity market, force bad suppliers out, reduce electricity rates through broker negotation on our increasing client book, and finally help states deliver on the promise of deregulation. That is the moon shot
You can categorize the potential customers into 4 main cohorts:
(1) Educated and spend time every few months finding the best plan and enjoy it - we will never get these guys
(2) Educated and spend time every few months finding the best plan and hate it - we will win all of these - Kevin lives here
(3) Educated and keep forgetting to switch on time - we will win all of these - Tom lives here
(4) Not educated and need to better understand the whole process - this is a massive cohort where we can probably win 25 - 50%
nickysielicki. Tom from Utiliz here, thanks for your vote! We are super excited to make the final cut as we realize the opportunity here is skewed towards the north east, great to see the idea connects nationally. Kevin and I have progressed the business significantly since the original post and would welcome any Q&A on the idea and our current activity - Tom
Sure. But why scan? A phone pic is enough. That was the plan. How they send it in is the customers choice but in my view a simple web form is easier than asking them to write a bespoke email.
But by and large we would accept applications any way they would want to be send but I question the value of building MMS in the MVP. This would cater to the 'camera enabled non browser devices' and our research shows this is a tiny slice of our audience. However this is a quick thing to build so as we progress research on our target audience we may change our mind.
Hi there. Are you thinking for inbound (original bill upload) or outbound notification? We thought about it for the inbound but while we believe we can get the registration down to a simple 2-3 step process the bill itself is not enough so we would still need supporting information (force the use of the site anyway).
Regarding form factor our plan is a responsive site that down scales to touch devices. That will cover both desktop and mobile well.
This is the best map we have showing our market opportunity. http://www.eia.gov/electricity/policies/restructuring/restru... - Notice how skewed to the north east it is? While we believe there will be a trend towards more deregulation the opportunity in the current market is huge.
When we looked at the competitive landscape to this project we did review Comcast Energy Rewards and what they have done is partnered with an energy provider for their customers in deregulated states to create custom deals. We don't consider this competition as to us they are 'just another plan option' however it does add complexity to how people select their plan and that's only good for us!
At this time their offering is a one time switch onto their partners energy plan and they are masking the rate with gift card type incentives. This is the same if you get a telemarketing call from A N Other energy and decide to sign up.
In our design we have already considered where we intersect with Comcast Energy Rewards and will allow a customer in their coverage area to give us their Comcast account number so we can evaluate that plan along with their other options, similarly we ask them if they are a veteran or want a certain % of renewable energy etc.
Absolutely. While our MVP is residential electricity in CT we are building a model that scales to all 14 deregulated states, all consumer types (commercial, manufacturing etc.) and gas.