This hit the same day I released a hobby music side-project I'd just spent 200+ hours of time and nearly $10,000 on.
The website has been unreliable, constantly -- for nearly 5 days. Their support has been useless.
Their communication has been useless — I would never have done the release promotion had they clearly communicated that my website would be effectively offline.
They have made no effort whatsoever to make things right with customers. It's as if they don't know what they're doing -- or don't care.
Instead of celebrating the release of geek music, I'm dealing with my listeners sending me emails like:
"Fourth time's the charm"
"got a CloudFlare error once, and some confusion with the cart (0 items, then 2)"
"It eventually worked on the fourth try just now, but the whole site (not just the emailed links) is loading very slowly, with frequent timeouts at the moment... (Both static pages and logged-in account pages.)"
"At checkout it hung for a long time with spinning circles and then gave me a message in red at the top that said something about it having failed."
I'm currently paying them $143/year for Wordpress hosting + domain registration.