Good luck getting through the process. Shopify HR is very slow. It was not pleasant dealing with them. I heard one reason for the slowness is that many HR employees have quit.
"Show me the incentives and I'll show you the outcome"
With Facebook products, you see outages in December and May. Why? Those are the last few weeks to complete your project before your performance review. Miss this window and you find yourself in career trouble. Facebook employees put a tremendous amount of pressure on themselves during these months.
I would not be surprised if this outage was caused by a bad pull request related to a new project.
The courts or legislature are the ones to decide this. I believe they could side with my view.