It's weird that one of the reasons that you endorse AWS is that you had regular meetings with your account manager but then you regret premium support which is the whole reason you had regular meetings with your account manager.
Agree with this completely. I have found it consistently challenging to create the structure necessary for low performers to turn their work around. We have also had issues with people actively working for other companies while turning in poor work, spending most of their time freelancing, etc. It is hard to correct that level of effort when they think it is "good enough". Sadly the whole overemployed phenomenon is ruining it, not because they work multiple jobs but because they are disingenuous about it.