I'm a road cyclist as well, used Zwift + Wahoo trainer for a few years. My wife really wanted a Peloton so we got one. I've ended up selling my Wahoo and do power zone training on the Peloton. The pedal stroke is smoother, far less vibration and noise. I don't have to worry about keeping sweat off a bike or having a bike on/off the trainer. It's so easy and convenient to get a 45 or 60 minute session in that my FTP is higher than it's ever been.
I came in skeptical but it's been working well for me.
I've had to run a number of price changes (mostly increases) over the years. In case the folks with pitchforks are unclear, your mistake was not clearly communicating to your customers. Every impacted customer should have received an email that explained the change, how much their bill would increase, and a timeline for the increase that would give them a few months of runway make other plans.
Hey HN, really glad to see this here. My good friend Mike Wang who's mentioned in the article worked with Sitka to help them bring their team closer together as they worked remotely. He's an incredible experience designer and deeply thoughtful about how to create connection. He's running a consultancy on the side at https://www.intentdesign.org/ if you're interested in working with him.
I found this guide by Cyberpower to be a clear and concise explanation of the topologies of UPS offered and their benefits. Yes it's content marketing, but it's good.