Yes, it's a basic function of any customs and quarantine organisation. Australian Border Force don't care if you have memes mocking our PM or DJT. Inspection of electronic devices only happens when there's evidence of a crime.
Amazon are not resolving your issue in minutes because you have power over them. They do it because it is efficient and profitible for them to keep customers happy. Your actual influence over a trillion dollar company is tiny compaired to your influence as a voter.
One customer taking there business elsewhere does not affect Amazon in any meaningful way. One vote is counted directly. The gap is between how it feels and how the power actually works. This of course assumes you live in a democratic country.
It's also like this in small companies, like the one I work for, and I think rightfully so. One of the mobile app projects I was involved in got bogged down for months due to the lead engineer's need to refine and polish the perfect UX and architecture which kept breaking features we'd already completed. This cost us a lot of money and the product didn't look or function to an end user that much different. Management had enough and pulled the guy off the project because it just wasn't getting shipped and what he was doing didn't align to their goals. After he left i was able to tie up the loose ends and ship it live within two weeks. The only way i was able to do that is I knew every component of that system, our deployment infrastructure, our support staff, the real goals of our management team, etc.
We (and our new clients) constantly get frivolous cease and desist notices from a particularly butthurt competitor whenever they lose one of their customers to us. They have a habit of shutting off customer access to their systems and ignoring any requests from customers (who are still paying their bills) for their data.
Interesting details here. I too have always thought the trench run took place in the equatorial trench. I thought they were just going so fast it seemed narrower.