Twilio blocked our account and with it hundreds of our customers [resolved]312 points·by _ikfm·5 tahun yang lalu·156 comments
_ikfm·5 tahun yang lalu·discussYes, it's active now after almost 7 hours. Thank you!I plan to update everyone on what happened as soon as I get some sleep first. I've been up since 7 am and it's 2 am now. The incident started at 7 pm.
_ikfm·5 tahun yang lalu·discussIn this time and age I think it's inevitable. Think AWS instead of Twilio for example.
_ikfm·5 tahun yang lalu·discussEven if we wanted to do this, this process can take days and sometimes even weeks.
_ikfm·5 tahun yang lalu·discussI can open tickets with my existing account but they are not replying.Thank you! We are still here with the team trying to find someone who can help us.
_ikfm·5 tahun yang lalu·discussYeah, I guess so. I'll keep trying everything I can since our customers can't wait and are losing business because of the downtime.Thank you!
_ikfm·5 tahun yang lalu·discussYes. When I select the option for support they just play a message saying that I should open a ticket via email instead.
I plan to update everyone on what happened as soon as I get some sleep first. I've been up since 7 am and it's 2 am now. The incident started at 7 pm.